Terms of Service

These Terms of Service ("Terms") govern your access to and use of medprepinstitute.org and related MedPrep Institute products and services. By using MedPrep Institute, you agree to these Terms.

Educational purpose

MedPrep Institute provides exam-preparation and study tools. MedPrep Institute is not medical advice, clinical guidance, legal advice, or a substitute for professional judgment. Question explanations, generated content, analytics, and study recommendations are provided for educational use only.

Accounts and access

• You must provide accurate account information, including your name and email address.
• You are responsible for keeping your login credentials secure.
• Your account is personal to you. You may not share, sell, transfer, or sublicense your account or subscription.
• We may suspend or terminate accounts that violate these Terms, abuse the service, threaten platform security, or attempt unauthorized access.

Subscriptions, free trials, and billing

Paid subscriptions and trials are processed through Stripe. A free trial lasts 7 days unless a different offer is shown at checkout. After a trial ends, your selected paid plan may begin according to the checkout terms presented to you. You are responsible for canceling before renewal if you do not want to continue.

Prices, plans, and features may change. If a price or plan change affects an active subscription, we will apply the change as permitted by law and by the terms shown in Stripe or in your account.

Refund policy

Refunds are permitted only within 30 days after the paid subscription begins and only if there has been no continued account activity after the 7-day free trial period. Continued activity includes logging in, answering questions, reviewing history, using study features, or otherwise accessing MedPrep Institute after the trial period ends.

If a refund is issued, your account and study history will be deleted. The refunded payment card will not be accepted again by MedPrep Institute or by any of our related services. This refund consequence is part of the refund terms and is intended to prevent repeated trial or refund abuse.

To request a refund, email support@medprepinstitute.com from the email address associated with your account.

Acceptable use

You agree not to:

• copy, scrape, download, reproduce, distribute, publish, sell, or exploit MedPrep Institute content except as allowed by your personal study license;
• share answers, question banks, explanations, screenshots, or generated content in a way that undermines MedPrep Institute's rights or exam-prep service;
• reverse engineer, bypass, disable, or interfere with access controls, security, rate limits, or payment controls;
• use bots, crawlers, automated extraction, credential stuffing, or other abusive automation;
• misrepresent your identity, payment eligibility, or refund eligibility;
• use MedPrep Institute for unlawful, harmful, infringing, or fraudulent purposes.

Intellectual property

MedPrep Institute, including its software, interfaces, questions, explanations, generated materials, graphics, study workflows, trademarks, and other content, is owned by MedPrep Institute or its licensors and is protected by intellectual property laws. Your subscription gives you a limited, personal, non-transferable, revocable license to use MedPrep Institute for your own study purposes during your active access period.

Third-party services and links

MedPrep Institute may integrate with third-party services such as Stripe, Plausible Analytics, Google Analytics, hosting providers, email providers, and other operational vendors. Third-party services are governed by their own terms and policies. We are not responsible for third-party websites or services that we do not control.

Accessibility

We want MedPrep Institute to be usable by as many people as possible and plan to continue improving accessibility, including support for increased font size and dark mode. If you have trouble accessing MedPrep Institute or need assistance, contact support@medprepinstitute.com and describe the issue, the device/browser you use, and the page or feature involved.

DMCA and copyright complaints

If you believe material on MedPrep Institute infringes your copyright, email dmca@medprepinstitute.com with enough information for us to identify the work, the allegedly infringing material, your contact information, a statement that you have a good-faith belief the use is unauthorized, a statement under penalty of perjury that your notice is accurate, and your physical or electronic signature.

Service changes and availability

We may modify, pause, discontinue, or limit parts of MedPrep Institute at any time. We work to keep the service reliable, but we do not guarantee uninterrupted or error-free access. Some features may depend on third-party services, internet connectivity, browser support, or payment status.

Disclaimers

MedPrep Institute is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, availability, and exam outcome. We do not guarantee that using MedPrep Institute will result in any particular score, credential, exam pass, or professional outcome.

Limitation of liability

To the fullest extent permitted by law, MedPrep Institute will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost data, loss of goodwill, or exam-related losses. Our total liability for any claim related to MedPrep Institute will not exceed the amount you paid to MedPrep Institute for the service during the 3 months before the claim arose.

Indemnification

You agree to indemnify and hold harmless MedPrep Institute and its owners, employees, contractors, and service providers from claims, damages, liabilities, and expenses arising from your use of MedPrep Institute, violation of these Terms, misuse of content, or infringement of another person's rights.

Termination

You may stop using MedPrep Institute at any time. We may suspend or terminate your access if you violate these Terms, fail to pay, abuse the service, create risk for MedPrep Institute or other users, or if we discontinue the service. Sections intended to survive termination, including intellectual property, refund consequences, disclaimers, limitations of liability, and indemnification, will survive.

Privacy

Our Privacy Policy explains how we collect and use information. By using MedPrep Institute, you agree to the Privacy Policy.

Changes to these Terms

We may update these Terms from time to time. When we make changes, we will update the date above. Continued use of MedPrep Institute after changes become effective means you accept the updated Terms.

Contact

For support, billing, accessibility, or legal questions, email support@medprepinstitute.com. DMCA notices should be sent to dmca@medprepinstitute.com. We handle requests by email and do not publish a fax or mailing address for this service.